Support
We're here to help.
Questions about the REZOLQ app, a problem at a show, or an event you are planning — write to us. We reply within two working days (CET).
App users
Something not working on your phone? Tell us your phone model, OS version and what you saw.
pascal.mence@gmail.comOrganisers & venues
Planning a crowd light show? Send the venue size, date and expected audience and we will come back with a setup proposal.
Event enquiryFix it yourself in a minute
My screen stays dark during the effect
Check that Bluetooth is switched on and that REZOLQ is allowed to use it (iPhone: Settings → REZOLQ → Bluetooth; Android: Settings → Apps → REZOLQ → Permissions → Nearby devices). Then raise your screen brightness and keep the app in the foreground.
The app says "No beacons found"
Beacons are only switched on shortly before an effect. Wait for the announcement from the stage, then open the app again. If it persists, move a few metres — metal structures can block the signal.
I am shown the wrong colour
Position is re-estimated every few seconds. Hold the phone up, screen facing the stage, and give it a moment. If a whole area is wrong, tell the organiser's crew — a beacon may have been moved.
Android asks for Location permission
On some Android versions the system needs the Location permission to scan for Bluetooth beacons. REZOLQ does not read or store your GPS position — see our Privacy Policy.
I am sensitive to flashing lights
Some effects use flashing colours. If flashing lights affect you, don't look at the screens around you during an effect and keep the app closed.
How do I delete my data?
There is no account and we hold no data about you. Uninstalling the app removes everything it stored on your phone.
Company details
Pascal Daniel Mence · Oslo, Norway · REZOLQ is not yet a registered company (no organisation number) · pascal.mence@gmail.com
Support hours: Monday–Friday, 09:00–17:00 CET. During live events, the on-site crew is your fastest contact.